Returns and refunds

Here’s a clear, professional standard Return & Refund Policy you can use for your online shop:

Return & Refund Policy

Thank you for shopping with us!

We want you to love your purchase. Please review our policy below.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be:

• Unused and in original condition
• In original packaging
• Accompanied by proof of purchase

Certain items are non-returnable, including:

• Custom or personalized items
• Perishable goods (e.g., candles once used)
• Earrings (for hygiene reasons)
• Sale or clearance items

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
If approved, refunds will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, don't hesitate to get in touch with us within 48 hours of delivery with photos, and we’ll make it right.

Exchanges

We replace items only if they are defective or damaged.

If you have any questions, please contact us before returning your item.